Hassle Free Returns

Our goal is that you are completely satisfied with your Extend A Step purchase.  Should you need to make a return, please  call us at 1-888-535-STEP.  All returns must be processed within 30 days of order receipt.  All items must be in new condition and shipped in their original packaging with all accessories.

When returning a product, we'll need your name, address and order information.  A FedEx label will be provided to you and you may drop off your ladder at any FedEx shipping location.  Once Extend A Step has received your return, you will receive a refund of your purchase total minus any shipping costs - both from and to our warehouse.

Any returns that do not meet the above qualifications may receive a reduced refund or be returned to the purchaser.  Our return policy does not reflect the policies of Extend A Step's authorized dealers or retailers.